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What Governs Your pscuci Account

These terms set out the rules that apply when you open and use an account with us, covering your rights, our obligations and how disputes are handled.

Account TermsPrivacy & DataMalaysian JurisdictionCookie PolicyUser Rights
pscuci What Governs Your pscuci Account
LEGAL CONTACT

Reach Us on Policy Questions

If you have a question about how our terms apply to your account, or you want to submit a formal request regarding your personal data, our team is ready to help through…

Email Support Send your legal or data-related query to our dedicated policy inbox. We handle account term disputes, data access requests and deletion requests entirely through this channel with a two-business-day response target.
Live Chat Our live chat agents are available around the clock and can escalate your concern to the legal or compliance team if your question goes beyond standard account help. Start a chat from any page on pscuci.co.
Written Request For formal data-access or account-closure requests that require written documentation, submit your request through live chat and ask for a written acknowledgement. We will issue a reference number for your records.
DATA & SECURITY

How We Handle Your Account and Data

Every account on pscuci is protected through a combination of encrypted sessions, two-factor authentication options and routine security audits.

Data We Collect

We collect the information you provide on registration — name, email, phone and payment details — plus session data generated when you use the platform. We do not sell this data to third parties outside our regulated service providers.

Cookie Usage

Our site uses functional cookies to keep you logged in and analytical cookies to understand how pages are used. You can manage cookie preferences from the settings panel in your account dashboard at any time.

Account Security

Sessions are encrypted end-to-end, and we flag unusual login attempts automatically. You can review active sessions from your account security page and terminate any session you do not recognise within seconds.

Data Retention

We retain account and transaction records for the period required by applicable Malaysian financial regulations. After this mandatory period, inactive account data is either anonymised or deleted according to our internal retention schedule.

Your Right to Access

You can request a full copy of the personal data we hold about you at any time. Submit your request via email or live chat, and we will deliver a structured data export to your registered email address within seven business days.

Requesting Changes

If any information on your account is inaccurate, contact us through live chat or email with the correction. Identity-linked fields such as your legal name require supporting documentation before we can update them.

Your Legal Questions Answered

These are the questions we hear most often when it comes to account terms, data rights and how our policies apply to your specific situation in Malaysia.

Your account is subject to the terms and conditions published on pscuci.co. Access to the platform depends on local law and is available where Malaysian law permits. Our terms reference Malaysian legal standards as the primary framework.

Send your request to our policy email inbox or raise it through live chat. We will verify your identity against your registered account details and deliver a structured export to your email address within seven business days of confirmation.

Yes. You may request deletion of your account and associated personal data. Note that transaction records required under Malaysian financial regulation must be retained for the mandated period before deletion can be completed in full.

Any verified balance remaining in your account wallet at closure is returned to your registered payment method — whether that is Touch 'n Go, GrabPay, Boost or FPX — subject to completion of our standard identity check.

We send a notification to your registered email address before any material change to our terms takes effect. Continuing to use the platform after the stated effective date means you accept the updated terms as published.

Payment credentials for Touch 'n Go, GrabPay, Boost dan FPX are handled through encrypted channels and are not stored in plain text on our servers. We process payments via regulated payment gateways that meet current data-security standards.

Raise a formal dispute through our email support channel. Include your account reference and a clear description of the issue. Our compliance team will review the case and issue a written response within five business days of receiving full details.